Privacy Policy

Overview

Vantage AI ("Vantage," "we," "us") provides an AI-powered sales coaching platform. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, web application, and mobile applications (collectively, the "Service").

Information We Collect

• Account information: name, email address, company, and role, provided when an account is created.
• Call recordings and audio: with appropriate consent, the Service captures audio from sales conversations in order to generate coaching feedback. The mobile app requests microphone access for this purpose.
• Transcripts and derived data: transcriptions, performance metrics, flagged moments, and coaching notes generated from recorded conversations.
• Usage data: device, log, and interaction information used to operate and improve the Service.

How We Use Information

• To transcribe and analyze sales conversations and surface coaching insights.
• To power AI-driven feedback, roleplay, and skill-reinforcement features.
• To operate, secure, maintain, and improve the Service.
• To communicate with you about your account and support requests.

Consent and Recording

Recording features are designed to be used in compliance with applicable consent laws. Where two-party (all-party) consent is required, it is the responsibility of the account holder and their organization to ensure all participants have consented before a conversation is recorded. The Service includes controls intended to support lawful, consent-based recording.

Microphone Access

Our mobile application requests microphone permission solely to record sales conversations that you choose to capture for coaching. Audio is not accessed in the background without your action, and you can revoke microphone permission at any time in your device settings.

Third-Party Processing

We use trusted third-party providers to deliver core functionality — including speech-to-text transcription, AI analysis, and cloud hosting. These providers process data on our behalf under contractual confidentiality and security obligations and are not permitted to use it for their own purposes.

Data Retention and Security

We retain data for as long as your account is active or as needed to provide the Service, and we apply administrative and technical safeguards designed to protect it. You may request deletion of your data as described below.

Your Choices and Rights

You may access, correct, export, or request deletion of your personal information, and you may revoke recording or microphone permissions at any time. To exercise these rights, contact us using the details below.

Children's Privacy

The Service is intended for business use by individuals aged 18 and older and is not directed to children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact Us

For any questions about this Privacy Policy or your data, contact us at riley@vantageai.solutions.